SHIPPING & COVID-19
*We are delivering to all regions.
*Regions impacted by Government Lockdowns, please allow for shipping delays.
*Our logistics partner is DHL Express, we’ve chosen them because they deliver door-to-door and they do not rely on USPS or local postal services which tend to add major delays in delivery. If you have any questions about shipping, or delays, or have any concerns before or after placing your order, please contact us by hitting reply to your confirmation order or email email@example.com
All orders are shipped from Sydney-Australia via DHL EXPRESS.
ETA to the U.S.A once the order is dispatched: 3-6 business days.
Orders received during the weekend and public holidays will be dispatched the next business day.
Free Express Shipping on all orders $198 USD and over, except Russia.
Express Shipping flat rate of $15 USD for orders under $198 USD.
JACKIE MACK DESIGNS reserve the right to end or change this offer at any time.
All orders require a signature on delivery.
**Please note that delivery times are estimates only and not guaranteed. In many cases, some areas may take 1-4 additional business days**
REST OF THE WORLD SHIPPING
All international (except Russia) orders are shipped from Sydney-Australia via DHL Express.
ETA once the order is dispatched:
CANADA – 5-8 business days
EUROPE – 3-6 business days
SOUTHEAST ASIA – 5-8 days
JAPAN, SOUTH KOREA, HK – 3-8 days
SOUTH AMERICA – 3-7 days
RUSSIA – 14-25 days
MEXICO – 3-6 days
GENERAL SHIPPING INFORMATION
Customs & Duty Charges
JACKIE MACK DESIGNS is not liable for any freight charges, international duties or taxes incurred by delivery, refused shipment or unclaimed goods. Deliveries to countries outside Australia might incur customs or import taxes that must be paid by the receiver. We do not cover these charges for you.
Please note that shipping charges do not cover international duties or import taxes that may be due prior to delivery.
During Sale Periods we may experience delays in shipping your order by 1-2 business days.
Tracking Your Order
If you have not received an email with your tracking number and link, please check your spam folder first. Otherwise, please click ‘reply’ to your order confirmation or send us an email with your order number at firstname.lastname@example.org to assist you.
IS YOUR COUNTRY NOT RECOGNISED BY OUR WEBSITE AT CHECKOUT?
If our website doesn’t allow shipping calculations to your country, this is because your country is not on our list of shipping destinations. Please email us at email@example.com to inquire if shipping can be organised to your country of origin.