WANT TO GET IN TOUCH?
Can’t seem to find an answer on our FAQ’s below?
Or, you have any questions or feedback regarding your order?
Send us an email firstname.lastname@example.org and we’ll get in touch very soon.
Want to post something to us? Send it here:
Jackie Mack Designs
PO Box 1005
North Sydney | NSW 2059
Lexi Pulling | Pull PR | email@example.com
Email firstname.lastname@example.org including your store name, location and website.
QUICK KEY INFO
- Pre-arranged Exchanges must be sent back to us within 7 days following receipt of the item(s).
- You must contact us on email@example.com to advise us regarding your intention to exchange an item and receive confirmation that it qualifies for an exchange.
- You will need to cover the cost of exchanges and return postage.
- Note that we do not give refunds. Please choose carefully, read the measurements of the items.
- In the event that you wish to exchange your order for an item that is not in stock yet (for example a new collection available on pre-order) we will give you store credit valid for 12 months.
For more details please go to Returns & Exchanges
United States Orders
All items are shipped from Sydney-Australia via DHL EXPRESS.
ETA to the U.S.A once the order is dispatched: 3-6 business days.
REST OF THE WORLD SHIPPING
All international orders are shipped from Sydney-Australia via DHL Express.
ETA once the order is dispatched:
CANADA – 4-6 business days
EUROPE – 4-6 business days
REST OF THE WORLD – exceeding 5 business days.
Please check our shipping page for more information.
Order Confirmation Email
Almost immediately you’ll receive an order confirmation from us with details about your order.
We aim to dispatch orders the same day, otherwise, they are processed the next business day without delay.
Shipped Order Email+ Tracking details
Once your order is dispatched you will receive an email confirming that your order is on its way, followed by an email including your tracking details.
Sit tight – your new fab jewelry is on its way!
You will receive an email with timely tracking details.
Please check your spam folder for this email in case you haven’t received it.
However, if technology fails us, please email us on firstname.lastname@example.org and we will send you your tracking details.