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Jackie Mack Designs

WANT TO GET IN TOUCH?

Can’t seem to find an answer on our FAQ’s below?

Or, you have any questions or feedback regarding your order?

 

CUSTOMER CARE

Send us an email customercare@jackiemackdesigns.com and we’ll get in touch very soon.

 

Want to post something to us? Send it here:

Jackie Mack Designs
PO Box 1005
North Sydney | NSW 2059
AUSTRALIA

 

GENERAL ENQUIRIES

Email hello@jackiemackdesigns.com

 

MEDIA ENQUIRIES

Lexi Pulling | Pull PR | lexi@pull-pr.com

 

WHOLESALE ENQUIRIES

Email wholesale@jackiemackdesigns.com or submit your application to access our B2B Store here.

Customer FAQ

What is your returns & exchange policy?

QUICK KEY INFO

  • ▪Pre-arranged Exchanges must be sent back to us within 7 days following receipt of the item(s).
  • ▪You must contact us on customercare@jackiemackdesigns.com to advise us regarding your intention to exchange an item and receive confirmation that it qualifies for an exchange.
  • ▪You will need to cover the cost of exchanges and return postage.
  • ▪Note that we do not give refunds. Please choose carefully, read the measurements of the items.
  • ▪In the event that you wish to exchange your order for an item that is not in stock yet (for example a new collection available on pre-order) we will give you store credit valid for 12 months.

 

For more details please go to Returns & Exchanges

How long before my order is shipped?

United States Orders

All items are shipped from Sydney-Australia via DHL EXPRESS.

ETA to the U.S.A once the order is dispatched: 3-6 business days.

 

REST OF THE WORLD SHIPPING

All international orders are shipped from Sydney-Australia via DHL Express.

ETA once the order is dispatched:

CANADA – 4-6 business days

EUROPE – 4-6 business days

REST OF THE WORLD  – exceeding 5 business days.

 

Please check our shipping page for more information.

What are your shipping rates?

UNITED STATES

Free Express Shipping on all orders $250 USD and over.

Express Shipping flat rate of $25 USD for orders under $250 USD.

For more information please check our Shipping page.

What happens after I place my order?

Order Confirmation Email

Almost immediately you’ll receive an order confirmation from us with details about your order.

We aim to dispatch orders the same day, otherwise, they are processed the next business day without delay.

Shipped Order Email+ Tracking details

Once your order is dispatched you will receive an email confirming that your order is on its way, followed by an email including your tracking details.

Sit tight – your new fab jewelry is on its way!

How do I track delivery of my order?

You will receive an email with timely tracking details.

Please check your spam folder for this email in case you haven’t received it.

However, if technology fails us, please email us on customercare@jackiemackdesigns.com and we will send you your tracking details.

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